Privacy Policy

Coffee & Cookie Design · Last Updated: March 2026

We know that trusting a small shop with your personal information — especially during a difficult time — matters. Here’s exactly what we collect, why we collect it, and how we use it. We’ll never sell your information to anyone.

What Information We Collect

When you browse or shop with us, we may collect:

  • Contact details: your name, email address, phone number
  • Shipping information: your delivery address
  • Payment information: processed securely through our payment provider — we don’t store your full card details
  • Order details: what you ordered, customization instructions, uploaded photos
  • Technical data: your IP address, browser type, and pages visited (collected automatically through our website)
  • Communications: emails or messages you send us
  • Business name (if applicable)
  • Company contact information (for corporate or bulk orders)

Personal Information

  • Name
  • Email address
  • Billing and shipping address
  • Phone number (if provided)
  • Payment details (processed securely via third-party providers)
  • Business name (if applicable)
  • Company contact information (for corporate or bulk orders)

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your order status
  • Send order confirmations and shipping updates
  • Respond to your questions and support requests
  • Send our newsletter, if you’ve opted in (you can unsubscribe at any time)
  • Improve our website and understand how people use it

Who We Share It With

We only share your information with third parties when necessary to fulfill your order or operate our shop:

  • Shipping carriers (to deliver your order)
  • Print-on-demand partners (Printify and similar services, for products they produce and ship on our behalf)
  • Payment processors (to handle your payment securely)
  • Email marketing tools (MailChimp, for newsletters — only if you’ve opted in)
  • Our website platform (WooCommerce/WordPress)

We never sell your personal information. We never share it for advertising purposes.

Photos You Submit

When you upload a photo of your pet for a custom order, we use it only to create your product. We won’t use your pet’s photo in marketing or on social media without your explicit permission.

Cookies

Our website uses cookies to remember your preferences, keep items in your cart, and understand how visitors use the site. You can disable cookies in your browser settings, though some parts of the site may not work as expected if you do.

How Long We Keep Your Information

We keep order records for as long as needed to fulfill our legal and accounting obligations — typically several years. If you’d like us to delete your personal data sooner, please contact us and we’ll do so where we’re legally permitted to.

Your Rights

You have the right to:

  • Ask what personal information we hold about you
  • Request a correction to inaccurate information
  • Ask us to delete your information (subject to legal retention requirements)
  • Withdraw your consent to email marketing at any time by clicking unsubscribe

To exercise any of these rights, email us at cncmeow@gmail.com.

Security

We take reasonable steps to protect your information. Our website uses SSL encryption, and payment processing is handled by secure, industry-standard providers. No method of online transmission is 100% secure, but we do everything we reasonably can to keep your data safe.

Changes to This Policy

If we update this policy in any meaningful way, we’ll note the change at the top of the page. Continued use of our site means you accept any updates.

Still have questions? We’re here.

Email us at cncmeow@gmail.com — we reply within 1–2 business days.

— Michelle & Evan, Coffee & Cookie Design