Handmade in Calgary by pet parents, for pet parents. Named after our cats, Coffee & Cookie. 🐾
We’re real people. We respond.
Say hello.
We mean it.
Whether you’re ready to order, still deciding, grieving and not sure where to start, or buying for a friend — reaching out is always the right move. We’d rather answer ten questions than have you hesitate over something this meaningful.
Send us a message
What can we help with?
Fill in as much or as little as you’d like. If you’re not sure what to say, just tell us where you are and what you need — we’ll take it from there.
There’s no rush and no wrong way to reach out. If you’re in the early days of loss, just tell us where you are. We’ll take it gently from there. You don’t need to know exactly what you want before you message us.
Michelle
Reads every message · Handles orders & logistics
Evan
Makes every piece · Coffee’s favourite
Monday
9:00am – 5:00pm
Tuesday
9:00am – 5:00pm
Wednesday
9:00am – 5:00pm
Thursday
9:00am – 5:00pm
Friday
9:00am – 5:00pm
Saturday
11:00am – 4:00pm
Sunday
11:00am – 4:00pm
Weekend messages are read and replied to on Monday morning if we’re away from the studio.
“If Coffee is sitting on my keyboard when your message arrives, the reply may take slightly longer than usual. She has strong feelings about prioritisation.”
— Michelle, probably typing around a cat right now
Every reason is a good reason
You don’t need a specific reason to message us
We’ve heard from people at every stage — from “I just lost my pet this morning”
to “I’m thinking about ordering something for a friend”
to “can you tell me more about how this works.” All of it is welcome.
You’re grieving and not sure what you need
You don’t have to know what you want before you reach out. Tell us where you are. We’ll help you figure out if there’s something here that’s right for you — and if there isn’t, we’ll tell you that too.
You’re buying for someone else
Your friend just lost their pet and you want to do something meaningful. We can help you choose, write a gift note, and ship directly to them. Message us and we’ll walk you through it.
You have questions before ordering
Not sure which product is right? Wondering about timelines, photos, or customisation options? Ask everything. We’d rather answer ten questions than have you order the wrong thing.
You have a question about your current order
Where is it? Can you change something? Did something arrive not quite right? Message us with your order number and we’ll sort it out promptly.
You want something custom
Have an idea that isn’t in our shop? Tell us what you’re picturing. We take a small number of custom commissions when our workload allows, and we’re always happy to discuss what’s possible.
You want to collaborate
Vet clinics, pet loss counsellors, animal shelters, and other makers — if you’d like to work together in some way, reach out through the form and tell us what you have in mind.